FAQs

Frequently Asked Questions (FAQ)

Last updated: October 31, 2025

1. What is RandLCo?

RandLCo is your go-to online store for high-quality, innovative tech and lifestyle products. We focus on curating items that make your daily life more convenient, entertaining, and connected — from smart projectors to modern home gadgets and accessories.

2. Where do you ship from?

We ship orders from our trusted global fulfillment partners to ensure the fastest delivery possible. Most items are shipped from warehouses in the U.S., Europe, or Asia, depending on product availability and your location.

3. How long does shipping take?
  • U.S. Orders: 5–10 business days
  • International Orders: 10–20 business days

All shipping is free worldwide. Delivery times may vary slightly depending on your location and customs clearance.

4. Do you offer free shipping?

Yes! 🎉 RandLCo offers free standard shipping worldwide on all orders — no minimum purchase required.

5. Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with a tracking number and link to follow your package’s journey. Please note, tracking may take 1–3 business days to update after shipment.

6. How do I cancel or change my order?

If you need to modify or cancel your order, please contact us within 24 hours of purchase at ravenandloweryco@gmail.com. Once your order has been processed or shipped, we may be unable to make changes.

7. What if my item arrives damaged or defective?

We’re sorry to hear that! Please contact us right away at ravenandloweryco@gmail.com with photos of the damaged or defective product. We’ll help arrange a replacement or refund in accordance with our Refund Policy.

8. What payment methods do you accept?

We accept most major payment options, including:

  • Visa, Mastercard, American Express, Discover
  • PayPal, Apple Pay, and Google Pay

All payments are securely processed through Shopify Payments.

9. Do you offer returns or refunds?

Yes, we do! Please refer to our Refund & Return Policy for full details. In general, you can request a return or refund within 30 days of receiving your order (excluding final sale or clearance items).

10. My order is taking longer than expected — what should I do?

Sometimes delays can occur due to high demand, weather conditions, or customs. If your order hasn’t arrived after the estimated delivery window, please reach out to us at ravenandloweryco@gmail.com, and we’ll investigate it for you right away.

11. Do you offer warranty or product support?

Most electronic items come with a limited manufacturer’s warranty. If you experience issues with your product, email us and we’ll help troubleshoot or assist with a warranty claim when applicable.

12. Can I buy in bulk or for wholesale?

Yes, we offer bulk and wholesale pricing for select products. Please contact us at ravenandloweryco@gmail.com with your request and quantity for a custom quote.

13. Are your products original and authentic?

Yes — all products sold at RandLCo are 100% genuine and brand-new, sourced directly from verified manufacturers and distributors.

14. How can I contact RandLCo?

You can reach our support team anytime at:

📧 ravenandloweryco@gmail.com
We typically respond within 24–48 hours (Monday–Friday).